and on the billing facet, that’s a lot more horrendous! Ordered a completely new cellular phone as my contract was up for renewal on the net was imagined to get $a hundred credit score in no way showed up despatched the cellphone by using mail the way they informed me to copyright Write-up and got it. I obtained a textual content message declaring they obtained it and my credit score will be on my Monthly bill, but however my Invoice arrived and so they even now demand me for it. When I named. They had the audacity to say that the phone wasn’t the phone they were being anticipating?! What other cellphone could it have been? It absolutely was their mobile phone they despatched me two yrs in the past?! With the convey it back application?! They advised me they might check into it and e mail me back in no way received an e mail. They referred to as me back and we’re endeavoring to say it absolutely was a technical difficulty with my cell phone precisely the same agent who's alleged to have taken care of me?
Professional was capable of walk me via my difficulty and aided pinpoint where the trouble was occurring and encouraged me of an alternate so I could get my job accomplished. I so appreciated his help and patience in going for walks me as a result of the various situations. He adopted up with data on my following measures.
Sure I attempted chat and got linked with a Reside person Nevertheless they instructed me I needed to simply call. Not sure exactly what the Associates within the chat can help with.
@chris14 I planned to very clear up some inaccurate information. We will mend TELUS owned downed lines at no cost. We'll only eliminate the line completely for building/renovation purposes but there's a cost concerned. We despatched you a private message in case you want to move ahead with both circumstance.
It is possible to only modify it. I waited for one hour over the phone to talk to a human. He was useful, but needed to redirect me to a different individual. I was then on keep for another hour. They presented me an even better offer, but it surely wasn't what was supplied on the internet. These promotions are For brand spanking new customers. Being a faithful customer I must pay $78 in comparison with $sixty for just a new customer, for that service I desired.
• In my conversation with Juan in the loyalty group, I used to be falsely accused of being discriminatory After i referenced A different Office, which was hugely offensive and uncalled for. Juan later on apologized, saying that the working experience was completely unacceptable.
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I'm instructed to talk to Loyalty and determination and still acquiring no where by. I've managed to speak to two those who called themselves managers within the Philippines, who could not enable me.
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I'm on the lookout for the telephone number to simply call to speak to your representative and asking yourself should they can be found in the weekend. I intend to make payment preparations and attempted to on chat, nevertheless they advised me I really have to phone.
The hours they have are usually not Doing the job well with my work and caring for an elderly loved one frantic routine. I also chatted Nonetheless they explained to me I have to contact in.
The TV signal continues to be dropped since Friday, September twenty seventh and also the technician who showed up yesterday, September thirtieth could not correct the issue after shifting the Television set cable box and cable. I used to be educated that the online market place Modem has to be adjusted too, but he didn't have it.
I'd some slight issues but I had absolutely no clue how to fix them. Then, my co-worker encouraged me of the service. Your personnel had been incredibly affected person and helpful! Because of all of these!
I had been telus billing support finally presented situation number 21911243 and informed that a supervisor would simply call me back again in two hours, which did not transpire. Rather, I used to be informed which i needed to hold out 24 several hours.